Refund Policy
Cancellation & Return
Order Cancellation
Cancelling an order is possible if you contact us within 24 hours from your order date/time.
Please note that order cancellation is not possible for order that has been dispatched. Should the cancellation is compulsory, the request will be treated as Return. A cancellation penalty charge will be levied which is 15% of your purchase amount and shipping fee is non-refundable.
Goods Availability
As part of our order fulfillment procedures, we verify the goods availability of an order before process for shipping.
If an item is out of stock, our customer service will contact you through email or may, in our sole discretion, cancel the out of stock item and dispatch the rest of your order if no instruction received from customers within a reasonable time frame.
Although we update goods availability daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order does not guarantee that the items you ordered will be available.
Returns & Exchange
Any return or exchange of items can be made within 15 days after the order is received.
For defective items, we offer free replacement as compensation. Items are classified as defective if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be defective.
If you ordered a wrong style/color, or are not satisfied with the color, we offer replacement of a new item, and you only need to pay the reshipping cost.
Free items cannot be returned or exchanged. No refunds available for items that fall on this category.
For any questions, please contact us at lensgoo.vision.ph@gmail.com.
Receiving a refund
All refunds are issued based on the payment method used at the time of purchase.
There will be a 15% cancellation charge and shipping cost is non-refundable for items returned due to:
- Order cancellation for order that has been dispatched
- Shipment return as a result of unclaimed by customer
- Shipment return as a result of wrong shipping information provided by customer
Refund usually takes 5-7 working days to show on your account due to varying processing time between payment providers.
If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your card issuer/bank for more information.
All refunds will be made in PHP, we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.
Order Cancellation
Cancelling an order is possible if you contact us within 24 hours from your order date/time.
Please note that order cancellation is not possible for order that has been dispatched. Should the cancellation is compulsory, the request will be treated as Return. A cancellation penalty charge will be levied which is 15% of your purchase amount and shipping fee is non-refundable.
Goods Availability
As part of our order fulfillment procedures, we verify the goods availability of an order before process for shipping.
If an item is out of stock, our customer service will contact you through email or may, in our sole discretion, cancel the out of stock item and dispatch the rest of your order if no instruction received from customers within a reasonable time frame.
Although we update goods availability daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order does not guarantee that the items you ordered will be available.
Returns & Exchange
Any return or exchange of items can be made within 15 days after the order is received.
For defective items, we offer free replacement as compensation. Items are classified as defective if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be defective.
If you ordered a wrong style/color, or are not satisfied with the color, we offer replacement of a new item, and you only need to pay the reshipping cost.
Free items cannot be returned or exchanged. No refunds available for items that fall on this category.
For any questions, please contact us at lensgoo.vision.ph@gmail.com.
Receiving a refund
All refunds are issued based on the payment method used at the time of purchase.
There will be a 15% cancellation charge and shipping cost is non-refundable for items returned due to:
- Order cancellation for order that has been dispatched
- Shipment return as a result of unclaimed by customer
- Shipment return as a result of wrong shipping information provided by customer
Refund usually takes 5-7 working days to show on your account due to varying processing time between payment providers.
If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your card issuer/bank for more information.
All refunds will be made in PHP, we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.